FAQ

What are restaurant reviews?
Restaurant ratings allow the eatHome community to benefit from the shared experiences of its members. Each order may be rated on factors of quality, servic...
Sat, 17 Nov, 2018 at 5:52 PM
How should I write a review?
Restaurant ratings allow the eathome community to benefit from the shared experiences of its members. Each order may be rated on factors of quality, servi...
Sat, 17 Nov, 2018 at 5:52 PM
How should I write a review?
Honest, constructive customer reviews are perhaps one of the greatest strengths of our service. We hope you will write your review with the community in min...
Sat, 17 Nov, 2018 at 5:53 PM
What does the number beneath each rating mean?
This shows the number of orders rated by customers in the last 6 months.
Sat, 17 Nov, 2018 at 5:53 PM
How do I post my review to the website?
Members can sign in, click on Order history and click on the ‘Rate this order’ link. The ‘Rate this order’ option disappears if the order has already been r...
Sat, 17 Nov, 2018 at 5:54 PM
When will my review be posted on the website
Once an review has passed moderation and satisfies the house rules it will appear on the website. This process normally takes 72 hours.
Sat, 17 Nov, 2018 at 5:54 PM
How do I view my past ratings?
You can view your ratings from Order History. An average of your ratings and the community ratings are also available in the search results while finding a...
Sat, 17 Nov, 2018 at 5:54 PM
When does my individual rating for an order affect the restaurants overall ratings?
Ratings are counted and compiled overnight. A rating submitted on any given day, will count toward the score published on the following day.
Sat, 17 Nov, 2018 at 5:55 PM
How are the restaurant's overall ratings calculated?
The ratings are simply an average of all the individual order ratings received from customers within the last six months. The rating is not created or endor...
Sat, 17 Nov, 2018 at 5:55 PM
Will I get a response from the restaurant?
We encourage our partner restaurants to publically reply to customer reviews. As such, you may see a reply beneath your review on the page.
Sat, 17 Nov, 2018 at 5:55 PM