An effective password is one that is easy for you to remember, but hard for others to guess.

Most of us choose a simple word that is easy to remember. Although this is common practice, it should be avoided. Hackers can guess these passwords if they know some basic personal information about us, or are armed with the most simplistic password hacking programs.

A good password is any combination of letters and numbers that cannot be found in a dictionary. Your password should be at least 6 to 8 characters long and should not have any personal information such as your name, occupation, telephone number, address or birth date. A combination of letters, numbers and symbols will work best. Make sure you use a mix of capital and lower-case letters to make your password even more difficult to crack.

What is my eathome user name?

Your user name is your email address. If your email address is not recognised but you have used our service before, you may have ordered as a guest. In this case you should click the button at the bottom of the log in screen called "Not a member? Create account".