When you place an order we send the order to the restaurant immediately. Orders typically get confirmed by the restaurant staff in seconds. Sometimes this may take a little longer if the restaurant is busy but we will always send you an SMS and email confirmation.
In the very rare event that the restaurant has not accepted your order our customer support team will give them a call to try and manually confirm the order with them. Depending on the outcome you will get a confirmation of the order by SMS and email. If we are unable to contact the restaurant after a period of 20 minutes, we will decline the order so that you can make alternative arrangements. If the order was paid by card the funds will remain on your account for the remainder of the evening, allowing you to place an order with another restaurant. If you choose not to do so, an automatic refund will be issued.